Case Studies

Featured Case Studies

Real-world examples of automation and AI solutions built using
Microsoft Power Platform and enterprise technologies.

Instant HR Answers automation flow diagram: employee query routes to an HR Copilot in Microsoft Teams pulling from a knowledge base for 24/7 employee support

Internal HR System

First-Line IT Support automation flow diagram: employee reports issue, IT Copilot in Microsoft Teams routes it via Power Automate to an auto-assigned Monday.com ticket

Internal IT System

Flora Copilot AI workflow diagram: Field Team to Microsoft Teams to Copilot Studio

Flora Copilot

Aviza Copilot

AWS SmartConnect Amazon Connect Dynamics 365 CTI workflow diagram

AWS SmartConnect

ICM AI Hybrid Chat omnichannel Copilot workflow diagram

ICM AI Hybrid Chat

EmpreSomos multilingual AI assistant flow diagram: central chat interface supporting English, Portuguese, and Spanish with Bing Custom Search integration

EmpreSomos

Nexo AI Support