Flora Copilot — Broadband Availability Assistant

Automating Broadband Status Checks — 40% Faster Response Times
Stack: Microsoft Copilot Studio · Power Automate · Zen APIs · Microsoft Teams
Duration: September 2024 – October 2024

The Challenge

Flora Copilot’s support team was handling a high volume of broadband availability status requests from internal staff and field teams. Each check required manually contacting the support desk or navigating external systems — creating unnecessary delay and loading up the team with requests that didn’t require human judgment. The goal was to automate these checks entirely, giving teams instant access to real-time broadband availability data without involving support staff.

The Solution

I developed Flora Copilot — an AI-powered chatbot deployed directly inside Microsoft Teams. The bot connects to Flora’s Zen API to retrieve real-time network availability data and surfaces it to the user in a clean, conversational interface. When a user queries broadband status for a location, the bot handles the lookup, processes the API response, and returns the result instantly — no support ticket, no manual check, no waiting.

Implementation

  • Custom Copilot Studio topics for status query handling
  • Power Automate flow connecting to the Zen Availability Checker API
  • Response formatting for clean output within Teams
  • Fallback handling for unsupported locations or API errors

The Flora Copilot broadband availability chat conversation built for Flora Copilot

Screenshot of the Flora Copilot broadband availability chat conversation built for Flotek Group

Outcome

40% reduction in broadband support response times. Field and internal teams gained instant self-service access to availability data, removing the dependency on manual support checks entirely. The support team’s workload dropped and resolution time for genuine support issues improved as a result.

Technology Stack

  • Microsoft Copilot Studio — conversational agent and topic management
  • Microsoft Power Automate — API integration and response logic
  • Zen APIs — real-time broadband availability data
  • Microsoft Teams — deployment and user access channel

Discuss a Similar Project →