Project Overview
Client / Organization: Flotek Group
Industry: Telecommunications
Project Type: AI Copilot / Automation
Technology Stack: Copilot Studio, Power Automate, Zen API, Microsoft Teams
Summary
Developed an AI Copilot to automate broadband availability checks, enabling real-time status updates and reducing response times for internal teams.
Business Challenge
- Manual broadband status checks caused delays
- Teams lacked real-time visibility
- High dependency on manual support
Solution Architecture
Architecture Components
- Microsoft Copilot Studio
- Power Automate workflows
- Zen API integration
- Microsoft Teams
System Flow
User Query → Copilot → API Call (Zen) → Power Automate → Response
Key Features Implemented
- Real-time broadband status lookup
- Teams-based Copilot interface
- API-driven automation
- Instant response system
Implementation Process
- Requirement gathering
- API integration setup
- Copilot development
- Workflow automation
- Teams deployment
- Testing and validation
Results & Impact
- 40% reduction in response time
- Improved operational efficiency
- Faster issue identification
Technology Used
- Microsoft Copilot Studio
- Power Automate
- Microsoft Teams
- Zen API
Key Takeaway
This project highlights how AI copilots can automate operational queries and provide real-time insights to improve team productivity.
